1. Purpose and acceptance
These terms and conditions of sale (the "Terms") govern the sales concluded on the Glowframe website (glowframe.rocket-ia.fr) between AI ROCKET (the "Seller") and any person placing an order (the "Customer"). Every order requires prior and unreserved acceptance of the Terms, given by ticking a box at the time of payment, which is never ticked in advance. The applicable Terms are those of the version in force on the date of the order, recalled in the confirmation email; the Seller may amend them for the future.
2. Seller
The website is published by AI ROCKET, a sole proprietorship (entreprise individuelle) owned by François H., registered with the French national business register (Registre national des entreprises) under SIREN number 851 274 183, whose registered office is at 1 rue du Seigneur Foulque, 60240 Parnes, France. Email: francois@rocket-ia.fr. Full legal information is given in the legal notice.
3. Products and services offered
The Glowframe website describes its service as follows: "Animated stream overlays made for your channel by AI".
Glowframe provides a pack of stream overlays generated for one channel name supplied by the Customer, with optional style notes and colors. After payment, an artificial intelligence model designs three visual themes from those inputs, and Glowframe's software builds every scene of the pack from each theme. The Starter Pack includes, for each theme: animated Starting soon, Be right back and Ending screens, a webcam frame, follower, subscriber and donation alert designs, a chat box frame and six channel panels in PNG format. The Full Brand Pack adds a stinger transition, a goal bar, a sponsor lower-third slot and a light (day) version of every theme.
The pack is delivered as a ZIP file (HTML, CSS and SVG scenes in 1920 × 1080 format, PNG previews, a contact sheet and a README with setup steps) made available on the order page and by email, usually within 2 to 5 minutes of payment, and as hosted links to be used as browser sources in streaming software. The ZIP file and preview files are kept for 30 days (the order record, including the channel name, is kept as an accounting record); the hosted links remain active for 12 months after delivery, then are deleted.
The main characteristics of each plan are presented on its page and recalled before payment:
- Starter Pack: 3 AI designs made for your channel name, each with animated Starting soon, Be right back and Ending screens, webcam frame, alerts, chat box and 6 channel panels.
- Full Brand Pack: Everything in the Starter Pack, plus a stinger transition, a goal bar, a sponsor lower third and a day version of every design.
4. Ordering
The Customer chooses a plan and its options, then reviews the order summary and the total price before paying. The Customer gives a valid email address, to which the confirmation, the invoice and, where applicable, the delivered files are sent. A customer account is optional: it gives access to past orders and invoices with a one-time code sent by email. The order is final once payment is confirmed; an acknowledgement is then sent by email.
5. Prices
Prices are those displayed on the website at the time of the order, in USD.
| Plan or option | Price |
|---|---|
| Starter Pack | $39 |
| Full Brand Pack | $79 |
« TVA non applicable, article 293 B du CGI » (French VAT exemption scheme for small businesses): the Seller does not charge VAT. The price displayed at the time of the order is the total amount payable; it is the only one that applies.
A promotional code, when one is offered, is applied to the summary before payment; it cannot be combined or exchanged for cash unless stated otherwise.
6. Payment
Payment is made online when ordering, by bank card or by the other methods shown on the payment page, through the payment provider Stripe. The Seller never has access to card details. The charge appears on the Customer's statement as "GLOWFRAME". The order is only carried out once the provider has confirmed the payment. A numbered invoice is issued for every paid order and sent by email; it remains available in the customer account.
7. Delivery and performance times
- Starter Pack: content made available as soon as payment is confirmed, by email and in the customer account.
- Full Brand Pack: content made available as soon as payment is confirmed, by email and in the customer account.
If an incident prevents delivery within the stated time, the Seller informs the Customer by email and offers a new date or a refund of the order. Failing delivery within the stated time or within a reasonable additional period, the Customer may terminate the contract under articles L216-6 et seq. of the French Consumer Code.
8. Right of withdrawal
A consumer Customer in principle has fourteen days from the conclusion of the contract to withdraw from a distance contract without giving any reason (articles L221-18 et seq. of the French Consumer Code).
For "Starter Pack" and "Full Brand Pack", performance begins as soon as payment is confirmed. Under article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for a service that has been fully performed, nor for digital content not supplied on a tangible medium whose supply has begun, where the Customer expressly requested it and waived the right of withdrawal. At the time of payment, a separate box, never ticked in advance, lets the Customer request immediate performance and acknowledge the loss of the right of withdrawal once performance begins. This request, its date and the version of the Terms accepted are repeated in the order confirmation email.
If the Customer withdraws after requesting immediate performance of a service that has not yet been fully performed, the Customer pays an amount proportionate to the service provided until the Seller was informed of the withdrawal (article L221-25 of the French Consumer Code).
Model withdrawal form (to be completed and returned only if the Customer wishes to withdraw): "To AI ROCKET, 1 rue du Seigneur Foulque, 60240 Parnes, France, francois@rocket-ia.fr: I hereby give notice that I withdraw from my contract for the service below, ordered on …; name of the Customer; address of the Customer; date; signature (only if sent on paper)."
9. Legal guarantees
The Seller must supply content or a service that conforms to the contract. For digital content and services, the Customer benefits from the legal guarantee of conformity under articles L224-25-1 to L224-25-31 of the French Consumer Code, for two years from supply (for the whole supply period when supply is continuous); during the first year the Customer only has to show that the defect exists. The Customer may have the content or service brought into conformity without undue delay, free of charge, including any necessary updates, or failing that obtain a price reduction or terminate the contract with a full refund. A professional who obstructs the guarantee in bad faith is liable to a civil fine of up to 300,000 euros (article L242-18-1). The guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code) also applies for two years from discovery of the defect. The French version of the statutory information box (decree no. 2022-946) prevails. A defect is reported to francois@rocket-ia.fr; the Seller responds as quickly as possible.
10. Nature of the designs
The designs are generated automatically by an AI model and built by software. No human designer creates or reviews them. Each pack is generated for its order, so two orders receive different designs; the designs are not checked against existing trademarks or third-party works.
Glowframe does not reproduce game logos, game characters or brand logos, does not draw logos, emotes or mascots, and does not connect to the Customer's streaming accounts. Alert designs are provided for use in the Customer's own alert tool or as browser sources; Glowframe does not trigger alerts.
11. Information supplied by the Customer
The Customer must be at least 18 years old. The Customer warrants that they own the channel name supplied, or have the right to use it, and that the style notes and texts supplied do not infringe the rights of third parties. Glowframe may refuse or cancel, with a refund, an order whose inputs are unlawful or infringe the rights of others.
Glowframe is not affiliated with OBS, Streamlabs, StreamElements or any streaming platform. Their names are used only to identify the software in which the files can be used.
12. Licence
The Customer may use the pack on their own channels and videos, including for commercial streams and sponsored content. The Customer may not resell, distribute or share the designs or files as templates or overlays for other people.
13. Delivery failure and guarantee
If the pack is not delivered or a delivered file is broken, the Customer may write to the contact address: Glowframe will either fix the pack or refund the order.
If the Customer does not like any of the three designs, they may ask by email within 7 days of delivery for one new generation of the designs for the same channel name. This is a single additional generation, not a promise of unlimited changes.
14. Liability
The Seller must perform the order in accordance with the contract. The Seller is not liable in the event of misuse by the Customer, the act of a third party or force majeure. Towards a business Customer, liability is limited to the amount of the order concerned and excludes indirect damage. Nothing in these Terms limits the rights granted to consumers by law.
15. Personal data
The data needed for the order are processed by the Seller to perform it, invoice it and keep proof of it. How they are processed, how long they are kept and the Customer's rights are described in the privacy policy.
16. Intellectual property
The content delivered to the Customer is licensed for the Customer's own use, within the limits described on the plan's page. The website, its brand, texts and code remain the property of the Seller or of their authors.
17. Complaints and mediation
Any complaint is sent to francois@rocket-ia.fr. Under articles L612-1 et seq. of the French Consumer Code, a consumer Customer may, after a written complaint that has not been resolved satisfactorily, refer the matter free of charge to the consumer mediator the Seller belongs to:
Sas Médiation Solution — Service du Médiateur du e-commerce (Mme Eliane SIMON, médiateur), 222 chemin de la bergerie, 01800 Saint Jean de Niost, https://www.sasmediationsolution-conso.fr.
The mediator must be contacted within one year of the written complaint sent to the Seller.
18. Governing law and language
These Terms are governed by French law, without prejudice to the more protective mandatory provisions of the law of the consumer Customer's country of habitual residence. Failing an amicable solution, disputes are brought before the competent courts. These Terms may be offered in several languages; in the event of any discrepancy, the French version prevails.